1.1.1 Hospitals may return an product only in the following circumstances:
a) The agency wishing to return a Product must obtain a return authorization number from IOP Inc.’s customer service department.
b) IOP Inc. has made an error where the returning agency has received a product in error or the agency has received a product that is not what was ordered, IOP Inc. will accept a return and attempt to rectify the mistake with as little interruption for the agency as possible.
1.1.2 Products will only be eligible for return and credit if the packaging is complete, undamaged and the intimate packaging must be intact.
1.1.3 Returning agency may be assessed a restocking fee for returning the product. ($35
1.1.4 If a Product is within six (6) months of its expiration, it is the company’s sole discretion to replace that tissue with a replacement of the same type.
1.1.5 IOP Inc. cannot be responsible for any Product material that has expired while in control of the agency and is not responsible for substitution or replacement of that Product.